Support

Yes. Your checks and answers are stored under your account, so they stay with you when you change or lose your phone. You only need an email address and a password.

On the sign-in screen, tap Forgot password. We’ll send a reset link to your email address. If it doesn’t arrive within a few minutes, check your spam folder.

In the app, open Settings and choose Export data. You’ll get a JSON file with all your checks and answers, which you can save to Files or send anywhere.

In the app, open Settings, then Account, then Delete account. This removes your account, checks, answers, and shared posters. It can’t be undone, so export first if you want a copy.

Most of the time this is an iOS setting. Check these in order:

1. Open iOS Settings → Notifications → ObserMe and make sure Allow Notifications is on.
2. Under the same screen, make sure Lock Screen and Banners are enabled.
3. If you use a Focus mode, add ObserMe to its allowed apps, or check at the times you expect a question.
4. If Scheduled Summary is on, ObserMe may be held back until the next summary. Set it to deliver immediately.
5. In ObserMe, check that the check is active and its time or random window is what you expect.

Still nothing? Write to us with your iOS version and the check that’s missing.

A set-time check asks at the same moment every day, like a habit reminder. A random check asks a few times a day at unpredictable moments within hours you choose, so you capture how things are rather than how you planned them. Both live in the same list.

On ObserMe’s servers, under your own account. There are no ads and no analytics. The privacy policy explains it in full.